Basic Safety
Here are four basic bicycling tips
Maintain control
To ride safely and confidently, always make sure your bicycle fits you properly and is in good condition.
- Choose a bicycle that matches your height and riding style. A well-fitted bike is more comfortable, efficient, and easier to control.
- Adjust the saddle and handlebars to suit your riding position.
- Before every ride, perform a quick safety check to ensure the brakes, tires, gears, and other components are functioning properly.
- Regular maintenance helps prevent mechanical issues and keeps your ride smooth and reliable.
If you need assistance selecting the right bike or adjusting your setup, our team is always happy to help.
Protect Yourself
Properly fitted helmets help protect against serious head injuries and improve rider safety. We strongly recommend that all cyclists wear a helmet whenever they ride.
Wear your helmet per manufacturer directions.
Be Visible and Alert
Always stay alert and anticipate the actions of other road users.
- Be prepared to slow down or stop for vehicles entering the road from side streets, driveways, or parking areas.
- Watch for vehicles, motorcycles, and scooters that may turn across your path without warning.
- Use clear hand signals before turning or changing direction to communicate your intentions to others.
Intersection and Turning Skills
Intersections or junctions are the areas with the highest risk of collision for cyclists.
- Check Carefully: Look ahead, behind, and over your shoulder (or use mirrors) before turning left or right to ensure no vehicles are overtaking.
- Signal Early: Use hand signals 5–10 seconds before turning to alert other drivers.
- Stop Safely: When crossing or waiting at red lights, stay about 1 meter from the road edge and yield to motorized vehicles.
Condition and purpose
The Client acknowledges that they have inspected the bicycle and any accessories rented from Vietnam Bike Depot and confirms that they are in good condition and suitable for the intended use. The Client agrees to use the Equipment responsibly, take reasonable care of it, and return it in the same condition as received, allowing for normal wear and tear.
The Client acknowledges that cycling involves risks and voluntarily chooses to hire and use the Equipment provided by Vietnam Bike Depot. The Client accepts responsibility for the Equipment, their own safety, and the safety of others affected by their use of the Equipment.
The Client agrees to take proper and reasonable care of the Equipment during the Hire Period and return it to Vietnam Bike Depot in good condition, allowing for normal wear and tear, by 18:30 on the return date specified in the Contract, unless otherwise agreed.
Late returns will be charged at the applicable daily hire rate for each additional day, or part thereof, until the Equipment is returned, unless Vietnam Bike Depot has agreed otherwise in advance.
The Client confirms that everyone using the Equipment has the necessary skills to operate it safely and correctly. All users must use the Equipment only for its intended purpose, follow the operating and safety instructions provided by Vietnam Bike Depot, and comply with all applicable laws and obligations governing its use and control.No modifications to the Equipment.
The Client must obtain Vietnam Bike Depot’s approval before making any changes or modifications to the Equipment. Any unauthorized alterations will be treated as damage and handled in accordance with Clause 7 – Damage or Loss.
The Client assumes full responsibility for any damage to or loss of the Equipment during the Hire Period. Any damage or loss must be reported to Vietnam Bike Depot immediately, and the Client must follow all reasonable instructions provided to resolve the matter.
The Client must pay the full cost of repairing any damage to the Equipment, regardless of the cause, except for reasonable wear and tear and damage to inner tubes. This includes replacement parts and labour required to restore the Equipment to its condition at the start of the Hire Period.
Vietnam Bike Depot has the sole right, acting reasonably, to determine whether damage occurred during the Hire Period, whether it exceeds normal wear and tear, the extent of the damage, and the total repair costs.
If the Equipment is lost, regardless of the cause, the Client must reimburse Vietnam Bike Depot for the full cost of replacing it.
Discounted rates apply only when the Client completes the required minimum rental period, such as 15 or 30 days. If the Equipment is returned early and the minimum period is not met, the discount will no longer apply, and the rental charges will be recalculated at the standard daily rate for the actual rental period.
If the Client wishes to extend the Hire Period, they must notify Vietnam Bike Depot before the agreed rental period ends.
For urgent assistance during the Hire Period, please contact:
- WhatsApp: +84 918 889 981
- Email: info@hanoibiketour.com
Payment Terms
Payment
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Same-Day Bookings: Full payment required at the time of booking via our secure online system.
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Other Bookings: Full payment upon vehicle pick-up. (Any post-payment schedule changes will be refunded or charged at the end of the rental).
Payment Methods at Shop:
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Online: Via our secure online booking system link.
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Bank Transfer
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Cash: In Vietnam Dong (VND).
Additional Fees:
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VAT Invoice: +8% fee. Please contact us to arrange.
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International Transfers: Customer covers all transaction fees.
Note: If full payment is not made at pick-up, Vietnam Bike Depot reserves the right to cancel or modify your booking.
Cancellations & Modifications
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Force Majeure: If we cannot provide the vehicle due to unforeseen events (theft, fire, damage from previous rental, etc.), we will offer an alternative or a full refund (minus any processed expenses).
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No Refunds will be issued for:
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Early return on long-term promotional rates.
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No-shows.
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Change of mind or cancellation by the customer.
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