vietnam-bike-depot

Basic Safety

Here are four basic bicycling tips

Maintain control

To ride safely and confidently, always make sure your bicycle fits you properly and is in good condition.

  • Choose a bicycle that matches your height and riding style. A well-fitted bike is more comfortable, efficient, and easier to control.
  • Adjust the saddle and handlebars to suit your riding position.
  • Before every ride, perform a quick safety check to ensure the brakes, tires, gears, and other components are functioning properly.
  • Regular maintenance helps prevent mechanical issues and keeps your ride smooth and reliable.

If you need assistance selecting the right bike or adjusting your setup, our team is always happy to help.

Protect Yourself

Properly fitted helmets help protect against serious head injuries and improve rider safety. We strongly recommend that all cyclists wear a helmet whenever they ride.

Wear your helmet per manufacturer directions.

helmet

Be Visible and Alert

Always stay alert and anticipate the actions of other road users.

  • Be prepared to slow down or stop for vehicles entering the road from side streets, driveways, or parking areas.
  • Watch for vehicles, motorcycles, and scooters that may turn across your path without warning.
  • Use clear hand signals before turning or changing direction to communicate your intentions to others.

Intersection and Turning Skills

Intersections or junctions are the areas with the highest risk of collision for cyclists.

  • Check Carefully: Look ahead, behind, and over your shoulder (or use mirrors) before turning left or right to ensure no vehicles are overtaking.
  • Signal Early: Use hand signals 5–10 seconds before turning to alert other drivers.
  • Stop Safely: When crossing or waiting at red lights, stay about 1 meter from the road edge and yield to motorized vehicles.

Included with every bike rental:

Helmet
Bike lock
Bike Lights
Repair Kit

Condition and purpose

1. Use and care of Equipment

The Client acknowledges and agrees that they have inspected the Equipment, and that the Equipment is in good condition and suitable for the intended use.

The safety of the Client and others

Cycling involves Risks. The Client agrees that despite such Risks the Client wants to
participate in the holiday and/or hire and use the Equipment, and accepts sole responsibility for: (a) the Equipment; and (b) the safety of the Client and others.

Late returns will be charged

The Client will take proper and reasonable care of the Equipment during the Hire Period, and will return it in good order and condition to Komo by 19:00h on the return date specified in the Contract, unless otherwise agreed by Komo. Late returns will be charged a daily hire rate until returned, unless prior arrangements have been made.

Competent to use the Equipment

The Client warrants that all persons who will use the Equipment are competent to use the Equipment, will use the Equipment in the manner it was designed to be used, will follow any directions from Bike Breaks relating to the use and safety of the Equipment, and will comply with all laws and obligations in relation to the use and control of the Equipment.
No modifications to Equipment.

The Client will not change or modify the Equipment

The Client will not change or modify the Equipment without Bike Kona’s agreement. If the Client changes or modifies the Equipment without Bike Breaks’s agreement, such changes or modifications will be considered damage, and clause 7) will apply.
Damage or loss

Responsible for any damage

The Client is solely responsible for any damage to, or loss of, the Equipment during the Hire Period. The Client will notify Komo immediately if the Equipment is damaged or lost, and will follow all reasonable instructions of Komo in relation to such damaged or lost Equipment.

In the case of damage

In the case of damage to the Equipment (excluding reasonable wear and tear, and any damage to inner tubes), however caused, the Client will be responsible for and will pay Komo for the full cost of all repairs, including the cost of replacing any damaged parts and any labour to restore the Equipment to the condition it was in at the commencement of the Hire Period. For the avoidance of doubt, Komo has the sole right to reasonably determine: (a) whether the Equipment has been damaged during the Hire Period; (b) whether such damage is beyond reasonable wear and tear; (c) the extent of such damage; and (d) the full cost of the repairs required.

In the case of loss

In the case of loss of the Equipment, however caused, the Client will be responsible for and will pay Komo for the full cost to Komo of replacing such Equipment.

Lost revenue

In addition to the costs set out in clauses 7) and 8), the Client will be responsible for and will indemnify Komo for any loss of revenue suffered by Komo due to the unavailability of the Equipment for hire due to damage or loss. The costs for lost revenue will not exceed the equivalent of 7 days hire of the Equipment at the prevailing hire rates.

Payment Terms

Payment

  • Same-Day Bookings: Full payment required at the time of booking via our secure online system.

  • Other Bookings: Full payment upon vehicle pick-up. (Any post-payment schedule changes will be refunded or charged at the end of the rental).

Payment Methods at Shop:

  • Online: Via our secure online booking system link.

  • Bank Transfer:

    • Account Name: NGO HUY HIEU | Account Number: 8825129066

    • Bank: BIDV (Hong Tien Branch) | Reference: cam on

  • Cash: In Vietnam Dong (VND).

Additional Fees:

  • VAT Invoice: +8% fee. Please contact us to arrange.

  • International Transfers: Customer covers all transaction fees.

⚠️ Note: If full payment is not made at pick-up, Vietnam Bike Depot reserves the right to cancel or modify your booking.

Cancellations & Modifications

  • Force Majeure: If we cannot provide the vehicle due to unforeseen events (theft, fire, damage from previous rental, etc.), we will offer an alternative or a full refund (minus any processed expenses).

  • No Refunds will be issued for:

    • Early return on long-term promotional rates.

    • No-shows.

    • Change of mind or cancellation by the customer.