Where is Vietnam bike depot?

We are located at 220 Yen Hoa Street, Tay Ho District, Hanoi. Please search for 'Vietnam Bike Depot' on Google Maps for the easiest navigation. When you arrive at 220 Yen Hoa, you'll see our bicycle shop right on the street. If you have any trouble finding us, please call or message us, and we'll be happy to help.

How can I extend the rental for one more day?

Just keep cycling! You pay your rent on return, so you can keep the bike until you are done with it, unless you have decided to extend for longer than a week. By the way: long-term renters get a better rate.

Do you give a reduction on large groups or for longterm rentals?

Yes, we offer a 10% discount (when the full rental amount is paid in advance)

And you meet either of the following conditions:

• Renting as a group of 10 people or more.
• Renting for 15 days or longer.

If you qualify for both conditions, we can offer a special rate. Please get in touch with us directly for further assistance.

Do I have to wear a helmet?

Each customer is provided with a helmet free of charge.

Wearing a helmet is recommended for your safety and comfort while cycling.

Please note that bicycle helmets are not mandatory in Vietnam. Whether or not to wear one is entirely your personal choice.

Do I have to have lights?

We provide front and rear lights free of charge.

If you would like lights or any other accessories for your ride, please let us know your preferences, and we'll be happy to assist.

What do I do with the bike overnight?

Bikes like to sleep indoors, just like people. If you're staying in a hotel, check with the bellhop, concierge, or reception to find out if you can take your bike to your room or if they want to keep it in their luggage room. Keeping the bike indoors overnight is the best way to avoid potential damage or theft.

What sizes do you offer?

We offer a wide range of bike sizes to suit riders of all ages and heights.

For children, we have 20" and 24" wheel bikes, suitable for riders approximately 115–145 cm tall.

For adults, we offer bikes in sizes XS, S, M, M/L, L, XL, and XXL across various bike models.

With over 200 bikes in our fleet, we have plenty of options to help you find the perfect fit.

Who is responsible if the bike is stolen or damaged?

You are. We'll provide you the tools and knowledge needed to keep the bike safe but it's up to you to return everything we give you.

Do you offer insurance?

Yes !

Do you deliver or pick up bikes?

Yes, but please call ahead of time to verify our availablility! We can deliver or pick up anywhere within San Francisco for an additional fee of $40 each way.

What happens if I get a flat tire?

You probably won't. But if you do, stop riding immediately and find the nearest bike shop and have them fix it. The repair should cost around $12-$15 including labor, and be sure to get a receipt. If you need some directions, please give us a call.

Are there any special traffic rules I need to know?

Nope. A bicycle is allowed and held to the same laws as a car.

How much do your bikes weigh?

Our single speeds weigh 19-20 pounds, and our internal 8-speeds weight 24-25 pounds.

Watch the video to meet us and see how we care for our bicycles.

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